Customer Testimonials

I scheduled an appointment for service on fleet work vehicle 10/29 for 11/2 at 12:30 PM. When I showed up, You had no record of the appointment or a loaner vehicle available! I told the gentleman Alex at the service desk to call me to schedule an appointment when a loaner vehicle was available as fuel injecter # 7 is mis-firing! As of today ( 10/13 ) I have still not received a call back! Ridiculous!

Drove over 1 hour to purchase a brand new mustang Gt they have advertised. I got there and the salesman said that they cannot sell it because of an open recall for atleast 1 month however they have a selection of 2 others but 3-4k upward price difference. Hmm, bait and switch at its finest. What a shame that dealerships have to resort to these tactics

I really appreciate the dealer fees, and patience salesmen.

I just purchased my second car from Mullinex Ford! Up front pricing makes things easy plus they do what they can to work with any available extra deals. Thank you Chip (salesman) and Frank (finance) for making this an easy and enjoyable experience!

Frank in finance and Edwin in sales are the first Ford employees I’ve had a positive interaction with, and they were very helpful with leasing a new vehicle. Dealership was very busy and Edwin was working two deals, but still got me out of there in a reasonable time with a good deal.

I had a wonderful experience working with the team at Mullinax Ford! Everyone was extremely responsive throughout the process. A special thank you to the sales representative, Michel, who was exceptionally helpful, patient, and nice from start to finish. I ordered my Maverick Hybrid from their location in New Smyrna Beach and they brought it here with no issues and free of charge. Highly recommend asking for Michel if you are shopping here!

Captain Curtis and Bobbi made it super easy and quick in and out in under 2 hrs

Edwin was great, helped with the entire process, smooth and easy👍🏽

Dave M was my salesperson. Friendly and knowledgeable. I would recommend Mullinax

they came to me at no charge, were pleasant and quick

Buyer be ware!! We purchased a Blue Certified 2020 Ranger. The check engine light came on after 250 miles. We were given the run-around with regards to warranty repairs and the car was returned to us after the service with a dead battery. We were charged 50% to replace the battery in a car that we bought 3 days earlier. WHY pay the premium for a Blue Certified car if they don't stand behind their work. Never again, we were a returning customer to Mullinax and continue to demonstrate that they are just another bunch of used car scheisters with no interest in ... Read More

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Google - Nov 10, 2026

Buyer be ware!! We purchased a Blue Certified 2020 Ranger. The check engine light came on after 250 miles. We were given the run-around with regards to warranty repairs and the car was returned to us after the service with a dead battery. We were charged 50% to replace the battery in a car that we bought 3 days earlier. WHY pay the premium for a Blue Certified car if they don't stand behind their work. Never again, we were a returning customer to Mullinax and continue to demonstrate that they are just another bunch of used car scheisters with no interest in after sales service or support. I can't get a call returned nor will they supply the Blue Certified 136 point check list. The Ranger was my sons first car and the experience has been tarnished with the horrible behavior of the Mullinax team.

(Translated by Google) Good service (Original) Un buen servicio

Just bought my third car from Mullinax WPB and as always the experience was REALLY 5 stars as always. Dale was the best as well as the managers. Everyone was polite and friendly. I was in the car business for 40 years at an upper management level. I know great when I get it and I'll be back for the next car without a doubt. Don't hesitate to shop at Mullinax Ford WPB and ask for Dale!

Had a great experience getting some work done on my Ford Bronco Sport at this location. Ryan was very patient and professional in handling my car. He explained everything throughly and made sure that I understood the work that was going to be done and he gave me upfront pricing.

E.J was very helpful! Great experience all around!

We purchased our Mustang with Ronnie, and the entire experience was smooth and hassle-free. Ronnie was extremely professional, helpful, and a pleasure to work with. Everything went seamlessly from start to finish. Highly recommend!

Highly recommend Mullinax and specifically Rene who made the F150 buying process extremely easy and hassle-free. Best car buying experience of my life. Thanks Rene!

EJ is the Best

(Translated by Google) EJ is an excellent professional; we are very pleased with him and the dealer. I highly recommend him for buying any car. (Original) Excelente profesional EJ , estamos muy complacidos con el y con el dealer, se los recomiendo para comprar cualquier auto

Great experience getting my 1st truck at Mullinax. The team was very helpful and made it happen.

Great customer service, Michael and EJ were very flexible and helpful.

Ray my sales guy was amazing my entire experience was great thanks to the Ford team.

Dale Lopez was amazing helped me from start to finish. Did everything he was able to do on his end to make things work out for.

Had my machete - E software updated. Nice people at the dealership it was a good experience. Better than other dealerships I have dealt with locally.

Management is awesome I will love to continue business with them and do more

Amazing! They are very helpful and kind. Dave, Edwin, and Charlie especially!

Ray was amazing. He took great care of me and I’d refer to everyone!!

Great service! Fast and reliable. Would definitely come back.

Great service super fast and super good pricing

Very happy with the service. Knowledgeable, friendly and efficient.

Above and beyond. Javier was a true professional. Great experience, my 5th vehicle in a row.

Super disappointed I tried to purchase a 2023 Ram 3500 Silver Certified from this dealer we had approved financing gave my deposit. If a dealer is stating a vehicle is Silver Certified well there should be no check engine lights, no missing buttons, lights working and TPMs should not be at fault. I was honestly excited to purchase this van. When I went to see it the van was damaged on the driver side the information online said it was perfect no issues. Well that was a big fat LIE. When I arrived to see it I was disappointed as all the ... Read More

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Google - Nov 3, 2026

Super disappointed I tried to purchase a 2023 Ram 3500 Silver Certified from this dealer we had approved financing gave my deposit. If a dealer is stating a vehicle is Silver Certified well there should be no check engine lights, no missing buttons, lights working and TPMs should not be at fault. I was honestly excited to purchase this van. When I went to see it the van was damaged on the driver side the information online said it was perfect no issues. Well that was a big fat LIE. When I arrived to see it I was disappointed as all the information stated this van was again "SILVER CERTIFIED" honestly it does mean anything. The dealer said they would make the repairs correctly. Well a week later came to pick it and they painted the van a different color and the damage was still present or visible. A complete waste of time, the dealer lied about the repairs being completed, now when I came back to verify the repairs the van has new check engine lights. No call from the sales guy chip durant. Happy this deale fell through, imagine buy a vehicle from a dealer like this, no calls, no commitment to clients, no communication. This dealer was a complete waste of time. Sales guy texted me saying the dealer went above and beyond! This guy can't be serious, going above and beyond means I would have received a call from him stating the van was damaged and not in perfect condition.

I was able all my needs and questions addressed quickly bought a car previously and have nothing negative to report overall pleasant experience

Dave McKenzie and his team were great.

Mullinax Ford is a great dealer and Captain Curtis is a great salesman to purchase a vehicle from. He’s honest, works hard to find what you want and makes the process very easy. This is the 2nd car we purchase from him. All the staff is very professional and they are upfront with pricing no hidden fees.

I just had another amazing experience at Mullinax in West Palm. Bobby and Capt. Curtis took great care of my wife and I throughout the whole process. They put us in a beautiful F350 Super Duty, worked the trade numbers to something fair for both sides, and just generally made the whole process seamless. We've never been so relaxed during the process of buying a vehicle from a dealership. Even the final paperwork in the finance office was smooth and stress-free (Thanks to Frank!) 10 out of 10 for the Mullinax team in West Palm Beach.

Had a bad, user operator emergency. On Friday. After lunch. Alex/Alexander was cool, calm, relaxed in the most perfect way for someone who was having an emergency. I couldn't ask for somebody better. He did what other people told him to do while doing exactly what I needed. He didn't really play games like the others, but he did do like he was told. It's hard to be able to put blinders on like a horse and ignore the nonsense that can be going on around you while you multitask. Thanks for your help young man. ... Read More

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Google - Oct 30, 2026

Had a bad, user operator emergency. On Friday. After lunch. Alex/Alexander was cool, calm, relaxed in the most perfect way for someone who was having an emergency. I couldn't ask for somebody better. He did what other people told him to do while doing exactly what I needed. He didn't really play games like the others, but he did do like he was told. It's hard to be able to put blinders on like a horse and ignore the nonsense that can be going on around you while you multitask. Thanks for your help young man. And whoever did my programming, I greatly appreciate you as well, thank you.

Mullinax Ford WPB associate Alex Delgado salesman, Andrew Cook sales manager were exceptional in their service today for the purchase of our Raptor. Honest, professional, relatable, no gimmicks, up-front pricing and great to work with. Our go-to dealer when buying Fords!

Mike was thoughtful and respectful of our time and needs from the get go.

Great experience buying my car here! Chip and Frank were both fantastic. No rush, no pressure, and no pushy sales tactics — just a smooth, professional, and pleasant experience. They took the time to answer all my questions and helped me with the extended warranty. I really appreciate their honesty and customer service. Thank you, Chip and Frank! Highly recommend this dealership!

E.J was fantastic! Great smile! Great attitude! GREAT Customer service! Thanks E.J!Will be back to buy more!

Upfront pricing is fantastic. The salesman, Alex was able to pull up the price of any truck that caught our attention as we walked through the lot. Having the price either on the windshield or Alex being able to pull up the upfront price showed us that a King Range was within our budget, while we were originally there to purchase a Lariat.

E J and Charlie made the purchase flawless and a breeze

Great experience, very straight forward, I would definitely do business with them again.

Fast friendly service

Great experience. EJ was a pleasure to work with. Very professional and courteous.

⭐⭐⭐⭐⭐ Had an amazing experience at Mullinax! Dave Mackenzie provided outstanding service and made the entire process quick, easy, and stress-free. He was professional, helpful, and made everything go smoothly. Highly recommend Mullinax and definitely ask for Dave if you want a great car-buying experience!

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(Translated by Google) My 2023 F150 XLT has been in for service for multiple problems since I bought it, even while it was under warranty. One of the most frequent issues is the air conditioning, which has an unbearable, foul odor. One of the license plate lights stopped working a year ago; it was replaced, but a year later, it seems the parts weren't properly reassembled, allowing water to enter and exacerbating the problem. Now that it's out of warranty, the dealer is charging for the repair, which I have to partially cover, even though I'm not entirely ... Read More

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Google - Oct 9, 2026

(Translated by Google) My 2023 F150 XLT has been in for service for multiple problems since I bought it, even while it was under warranty. One of the most frequent issues is the air conditioning, which has an unbearable, foul odor. One of the license plate lights stopped working a year ago; it was replaced, but a year later, it seems the parts weren't properly reassembled, allowing water to enter and exacerbating the problem. Now that it's out of warranty, the dealer is charging for the repair, which I have to partially cover, even though I'm not entirely convinced by their explanation. (Original) F150 XLT 2023. Ha entrado a servicio por múltiples problemas desde que la compré, incluso estando en garantía, ya uno de los mas recurrentes es el aire acondicinado, el cual presenta un mal olor irresistible de aguatar, unos de los bombillos de la matrícula hace un año dejo de trabajar, lo cambiaron, un año después al parecer las partes no quedaron bien puestas en su pocision inicial, lo que conllevo a que le entrara agua y el problema fuera mayor. Ahora como está fuera de garantía el dealer está cobrando por esa reparación la cual tengo q su asumir parte sin estar convencido de la explicación que me dieron.

Don’t buy a vehicle from here, they will lie about your credit score and make you go with a shitty bank of there own “Santander” and then from there you’re screwed

We bought Expedition Max. There were problems with it so we took it back to the dealership. It was there for over two weeks When we got it back, same issues were still happening, but they said they were fixed. We asked about a knocking that we heard and they said it was nothing. Here we are a year later and It stopped working. We sent it to a Ford dealership. They said the motor was blown and needed to be replaced. There is 113,000 miles on the car. The motor should not be blown. They said it would cost $23,000 $17,000 is ... Read More

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Google - Sep 23, 2026

We bought Expedition Max. There were problems with it so we took it back to the dealership. It was there for over two weeks When we got it back, same issues were still happening, but they said they were fixed. We asked about a knocking that we heard and they said it was nothing. Here we are a year later and It stopped working. We sent it to a Ford dealership. They said the motor was blown and needed to be replaced. There is 113,000 miles on the car. The motor should not be blown. They said it would cost $23,000 $17,000 is under warranty but we have to come up with $6100. How is this fair. They say all their certified used cars are checked thoroughly before selling. I disagree so now we are having to put a whole new motor after buying the car one year ago. This is the way we treat our veterans. Please advocate for yourself and make sure you get things checked by someone other than Mullinax Ford. Do better you are supposed to be a Ford dealership not a buy here pay here.

This is the 2nd Mullinax dealership that has gone silent after discussing a trade in and interest in a vehicle

1 STAR – A $500 DEPOSIT APPARENTLY MEANS NOTHING HERE I paid Mullinax Ford of West Palm Beach a $500 deposit to HOLD a specific truck on Wednesday. I authorized a hard credit inquiry, arranged financing, and spoke with them multiple times Wednesday through Friday. My salesperson, Davis, told me he had set the keys aside, and Charles in Finance had everything arranged for me to pick up the truck Sunday. Sunday morning, I messaged them around 2 AM confirming I was leaving and making the 2 hour 45 minute drive to West Palm Beach. About 20 minutes before I arrived, an unnamed sales manager called to tell ... Read More

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Google - Aug 31, 2026

1 STAR – A $500 DEPOSIT APPARENTLY MEANS NOTHING HERE I paid Mullinax Ford of West Palm Beach a $500 deposit to HOLD a specific truck on Wednesday. I authorized a hard credit inquiry, arranged financing, and spoke with them multiple times Wednesday through Friday. My salesperson, Davis, told me he had set the keys aside, and Charles in Finance had everything arranged for me to pick up the truck Sunday. Sunday morning, I messaged them around 2 AM confirming I was leaving and making the 2 hour 45 minute drive to West Palm Beach. About 20 minutes before I arrived, an unnamed sales manager called to tell me they had SOLD THE TRUCK TO SOMEONE ELSE ON SATURDAY. His response was basically that he didn't know why it happened and all he could do was refund my $500. So what exactly was my deposit holding? They accepted my money, ran my credit, arranged my financing, told me the keys were set aside, knew exactly when I was coming, and STILL sold the truck to someone else without even notifying me until I had driven nearly three hours to get there. Refunding my own $500 doesn't undo the hard inquiry, wasted time, financing arrangements, or nearly three-hour drive. I would be extremely cautious relying on a deposit or verbal commitment from this dealership. If taking someone's money doesn't actually hold the vehicle, they shouldn't be taking deposits to hold vehicles in the first place.

I would strongly caution anyone considering buying a vehicle from Mullinax Ford of West Palm Beach based on my experience. Last Wednesday, I found a truck I wanted to purchase and paid Mullinax a $500 deposit specifically to hold the vehicle. That same day, I moved forward with financing and authorized them to perform a hard inquiry on my credit. This was not a casual inquiry or me asking them to hold a truck while I thought about it. I was buying the truck. I spoke with the dealership multiple times Wednesday, Thursday, and Friday. My salesperson, Davis, told me he ... Read More

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DealerRater - Aug 31, 2026

I would strongly caution anyone considering buying a vehicle from Mullinax Ford of West Palm Beach based on my experience. Last Wednesday, I found a truck I wanted to purchase and paid Mullinax a $500 deposit specifically to hold the vehicle. That same day, I moved forward with financing and authorized them to perform a hard inquiry on my credit. This was not a casual inquiry or me asking them to hold a truck while I thought about it. I was buying the truck. I spoke with the dealership multiple times Wednesday, Thursday, and Friday. My salesperson, Davis, told me he had set the keys aside, and I also spoke with Charles in Finance. We had everything arranged for me to come to West Palm Beach and complete the purchase in person on Sunday. Early Sunday morning, around 2:00 AM, I messaged them letting them know I was leaving and would be there before 1:00 PM. I then drove approximately 2 hours and 45 minutes toward the dealership. About 20 minutes before I arrived, I received a call from a sales manager who did not give me his name informing me that they had sold the truck to someone else on Saturday. His explanation was essentially that he did not know why it happened and that all he could do was refund my $500 deposit. That is completely unacceptable. Mullinax accepted my money to hold this vehicle. They ran my credit. Their salesperson told me the keys were set aside. Their finance department worked with me to arrange the purchase. I stayed in communication with them for several days, and they knew I was making a nearly three-hour drive to complete the transaction. Despite all of that, they sold the truck to someone else the day before my scheduled pickup and apparently did not even realize or bother to tell me until I was almost at the dealership. A refund of my own $500 does not undo the unnecessary hard inquiry on my credit, the time I spent arranging financing, or the nearly three-hour drive I made based on their representations that the truck was being held for me. Mistakes happen, but accepting a deposit to hold a vehicle and then selling that vehicle to somebody else is not a minor mistake. It defeats the entire purpose of taking a deposit in the first place. If you are considering purchasing from Mullinax Ford of West Palm Beach, I would be extremely cautious about relying on a deposit, a verbal commitment, or even being told that the keys have been set aside. Based on my experience, none of those things guaranteed that the vehicle would actually be there when I arrived to buy it. One of the most frustrating dealership experiences I have ever had.

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This dealership has terrible customer service and take advantage of their customers i would think being a reputable dealer they would have reliable safe cars i am unsafe in the car i purchased from mullainx i trusted their knowledge n have been betrayed they will not fix the car to be safe they wouldn't even look at it because they know they did wrong selling me a unsafe vehicle this is a very unpopular way of doing business they obviously do not want repeat biz i am going out of my way to let everyone know not to purchase ... Read More

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Google - Aug 10, 2026

This dealership has terrible customer service and take advantage of their customers i would think being a reputable dealer they would have reliable safe cars i am unsafe in the car i purchased from mullainx i trusted their knowledge n have been betrayed they will not fix the car to be safe they wouldn't even look at it because they know they did wrong selling me a unsafe vehicle this is a very unpopular way of doing business they obviously do not want repeat biz i am going out of my way to let everyone know not to purchase a vehicle from them. The manger there has selective hearing and does not know how to handle an angry customer. I know you have a lot of pissed off customers after reading all the negative reviews for mullainx Gary Bain

Easiest car buying experience. They worked with me to get exactly what i was looking for. Sebastian was great to deal with.UPDATE…Sebastian was still awesome. The only thing i asked for was a brake controller to be added to the truck. Sebastian included it in paperwork but once paperwork left his desk the brake controller was removed from the deal without me knowing.they ordered part and scheduled installation. Part was installed and afterwards was told part wasn’t included in deal and i was on the hook for total bill because they removed it from deal without ... Read More

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Google - Aug 7, 2026

Easiest car buying experience. They worked with me to get exactly what i was looking for. Sebastian was great to deal with.UPDATE…Sebastian was still awesome. The only thing i asked for was a brake controller to be added to the truck. Sebastian included it in paperwork but once paperwork left his desk the brake controller was removed from the deal without me knowing.they ordered part and scheduled installation. Part was installed and afterwards was told part wasn’t included in deal and i was on the hook for total bill because they removed it from deal without my knowledge.feel like they did what they had to do to get deal done only to alter deal without me knowing. Would only leave 1 star if the salesman-sebastian and my service advisor-peyton weren’t so helpful.

Sat on hold for 10 mins for someone to answer then hang up then sat on hold for another 30 mins while no one picked up the phone. Lazy sales dudes annoying after I spent time with one of the guys there Tuesday. I’m going else where

Go here if want to get riped off horrible experience won't call back won't answer phone what warranty

These people were the worst! Horrible customer service, unwillingness to resolve any of my concerns... I hate taking my time to leave a review but they were that awful!

I purchased a new Ford F-250 Platinum from Mullinax Ford and expected the delivery experience to reflect the quality and price of the vehicle. Unfortunately, it did not. When I got the truck home, I found that the pre-delivery detailing had clearly not been completed. Protective tape covering the Platinum seat emblems had been left in place, with one piece torn and leaving adhesive behind. There was also tape still attached across the rear window between the cab and the bed, sticker residue left on the back glass where a decal had been removed, and the interior had not even ... Read More

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Google - Jul 2, 2026

I purchased a new Ford F-250 Platinum from Mullinax Ford and expected the delivery experience to reflect the quality and price of the vehicle. Unfortunately, it did not. When I got the truck home, I found that the pre-delivery detailing had clearly not been completed. Protective tape covering the Platinum seat emblems had been left in place, with one piece torn and leaving adhesive behind. There was also tape still attached across the rear window between the cab and the bed, sticker residue left on the back glass where a decal had been removed, and the interior had not even been properly vacuumed. These may seem like small issues individually, but together they show a lack of attention to detail and a poor pre-delivery inspection process. A customer spending nearly $100,000 on a new truck should not have to remove tape, clean adhesive residue, or finish the dealership’s detailing work themselves. The truck itself is outstanding, but that’s a reflection of Ford’s product—not the dealership’s preparation. I expected much better from Mullinax Ford. Based on my experience, I cannot recommend this dealership, and I hope management improves its detailing and delivery process so future customers receive the level of service that should come with a premium vehicle.

. 2014 MB C250 , 61k miles... Needs almost $6,000 worth of work I haven't even driven 1500 miles. . Of course I was blown off. Thank you! I'd be happy to see the pre-delivery report conducted prior to the sale.

BEWARE OF THIS DEALERSHIP! They sell vehicles that have been involved in accidents without informing the buyer! And when you talk to the GM, nothing but lies and excuses. They promise to repair the vehicle and instead of honoring their obligation they "kick the can down the road". PROMISES MADE PROMISES BROKEN! This place is not to be trusted particularly that general manager!

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!!!Deceptive, ILLEGAL Dealership!!! They only gave me $3K trade in allowance for my 2015 BMW X3 because they claimed it had an airbag issue but it was a manufacturers recall, then they called me two months later to inform me that the bank never approved my loan and I had to return the car immediately. They had already sold my trade in (illegal) and refused to tell me what they sold it for (which is what they owed me per THEIR contract)- they would only offer me the $3K they were offering for the trade in allowance. I’m now ... Read More

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Google - Jun 11, 2026

!!!Deceptive, ILLEGAL Dealership!!! They only gave me $3K trade in allowance for my 2015 BMW X3 because they claimed it had an airbag issue but it was a manufacturers recall, then they called me two months later to inform me that the bank never approved my loan and I had to return the car immediately. They had already sold my trade in (illegal) and refused to tell me what they sold it for (which is what they owed me per THEIR contract)- they would only offer me the $3K they were offering for the trade in allowance. I’m now in a law suit with them just trying to get what they owed me for the car they sold out from under me. They had no issue leaving a single mother completely without a way to get to work or my daughter to school. BUYER BEWARE!!!

I brought my 2021 Ford Explorer to Quick Lane for service and trusted that a basic inspection would identify any major issues with my vehicle. Unfortunately, that was not my experience. My Explorer ended up needing a rear differential replacement that cost me approximately $4,200. What is most frustrating is that when the issue was finally identified and shown to me, it appeared to be something that should have been obvious during an inspection. The component wasn't hidden away or impossible to access—it was right there. When I spoke with management, I was told they were surprised the rear differential ... Read More

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Google - Jun 9, 2026

I brought my 2021 Ford Explorer to Quick Lane for service and trusted that a basic inspection would identify any major issues with my vehicle. Unfortunately, that was not my experience. My Explorer ended up needing a rear differential replacement that cost me approximately $4,200. What is most frustrating is that when the issue was finally identified and shown to me, it appeared to be something that should have been obvious during an inspection. The component wasn't hidden away or impossible to access—it was right there. When I spoke with management, I was told they were surprised the rear differential had failed and that there was nothing they could do for me. While I understand mechanical failures happen, I expected more accountability and a higher level of diagnostic competence from a facility that services Ford vehicles every day. This experience left me feeling like Quick Lane is fine for routine oil changes and basic maintenance, but I no longer have confidence in their ability to identify serious mechanical issues before they become extremely expensive repairs. I spent thousands of dollars fixing a problem that I believe should have been caught much sooner. Because of that, I cannot recommend this location and will be taking my vehicles elsewhere in the future. Thank you for the response. However, I remain confused by the explanation provided. The repair order for my vehicle specifically states that the Rear Drive Unit (RDU) was "seized due to no fluid." If the unit had no fluid, then my question remains: how did the fluid disappear? Your response states that Quick Lane inspections look for observable issues such as fluid leaks. If the RDU had lost all of its fluid, was the cause of that fluid loss ever identified? If there was evidence of leakage, why was it not noted during previous inspections? If there was no leak, how did the unit end up with no fluid? I appreciate the discount that was provided, but my concern has never been that a mechanical component failed. My concern is that a major drivetrain component was ultimately found to have no fluid and required over $4,000 in repairs, yet no concerns were identified beforehand.

It was a horrible experience. The finance guys changed up the details without telling me. They raised the price by 2k and the months financed without telling me. The paper work was ready and it was a speed signing task. I know I should have read everything but the paper work was already done prior to me arriving since I was traveling from far away. I called the finance guys but he is not returning my call. I will try their manage if no luck the better business bureau. Can’t believe this is allowed

Joel was a great help. Very professional and helped pick out the best vehicle for my needs. He was fully engaged the entire process doing more for me than what was needed.

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Completely unresponsive and unprofessional. As soon as they are on the hook for a part malfunction they disappear and ignore calls/voicemails. I needed a loaner because my car wouldn’t be able to be serviced same day. I needed the part due to a malfunction that was still under warranty. Somehow an extended warranty purchase is necessary to get a loaner for a problem that was caused by the dealer. Once I was transferred to the manager and sent to voicemail, I called back several times getting screened and sent to voicemail. If a 0 star rating were an option ... Read More

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Google - May 16, 2026

Completely unresponsive and unprofessional. As soon as they are on the hook for a part malfunction they disappear and ignore calls/voicemails. I needed a loaner because my car wouldn’t be able to be serviced same day. I needed the part due to a malfunction that was still under warranty. Somehow an extended warranty purchase is necessary to get a loaner for a problem that was caused by the dealer. Once I was transferred to the manager and sent to voicemail, I called back several times getting screened and sent to voicemail. If a 0 star rating were an option I’d have chosen that. 1 star is too generous.

Purchased a 2026 F150 marked as NEW Vehicle has 1,200 miles, chassis rust, scratches, and stains • all undisclosed. Sold as new condition but is actually used and defective. NO ATTEMPT to help. DO NOT BUY FROM THIS DEALERSHIP. I feel completely deceived by this dealership. I trusted them, paid good money, and received a vehicle that was misrepresented and defective. The vehicle I bought was sold as "NEW" but had clear signs of prior use and damage: • Significant mileage: 1200 miles • Rust on the undercarriage • Interior damage and scratches • Seat stains from prior use When I contacted the dealership about these ... Read More

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Google - May 11, 2026

Purchased a 2026 F150 marked as NEW Vehicle has 1,200 miles, chassis rust, scratches, and stains • all undisclosed. Sold as new condition but is actually used and defective. NO ATTEMPT to help. DO NOT BUY FROM THIS DEALERSHIP. I feel completely deceived by this dealership. I trusted them, paid good money, and received a vehicle that was misrepresented and defective. The vehicle I bought was sold as "NEW" but had clear signs of prior use and damage: • Significant mileage: 1200 miles • Rust on the undercarriage • Interior damage and scratches • Seat stains from prior use When I contacted the dealership about these hidden defects, they turned their back on me. Their response was essentially "too bad, you signed papers." No apology. No attempt to fix it. No willingness to help. I came to this dealership expecting honesty and good customer Instead, I got deception and abandonment. This is not how you treat customers.

Go elsewhere! I purchased my vehicle from Darian and I have now sent 3 emails and left 2 messages and not one call back. They take your money but not your calls. That's lousy customer service and I wouldn't do business with them again. Here's the kicker... I wanted to buy an extended warranty, as I stupidly thought I had to buy it from where the vehicle was purchased. Guess what, you don't. Any dealership will sell you the warranty as long as the original warranty hasn't run out... They lost a sale and a future customer. ... Read More

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Google - May 5, 2026

Go elsewhere! I purchased my vehicle from Darian and I have now sent 3 emails and left 2 messages and not one call back. They take your money but not your calls. That's lousy customer service and I wouldn't do business with them again. Here's the kicker... I wanted to buy an extended warranty, as I stupidly thought I had to buy it from where the vehicle was purchased. Guess what, you don't. Any dealership will sell you the warranty as long as the original warranty hasn't run out... They lost a sale and a future customer. Find a place that will service you after your purchase.

If you want to waste your time and not get a straight answer go on down and see Javier baigorria. I went there to trade in my truck, I’m down 9k negative equity and I told him I wanted to get a trade in at 0 down and to see if I could get approved.he told me 8k after ignoring me for 2 days. I tell him I wanted him to run numbers on another truck and see what the Down paymet would be. He gives me the run around and tells me to look for another vehicle that’s ... Read More

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Google - Apr 29, 2026

If you want to waste your time and not get a straight answer go on down and see Javier baigorria. I went there to trade in my truck, I’m down 9k negative equity and I told him I wanted to get a trade in at 0 down and to see if I could get approved.he told me 8k after ignoring me for 2 days. I tell him I wanted him to run numbers on another truck and see what the Down paymet would be. He gives me the run around and tells me to look for another vehicle that’s cheaper. Long story short I ended up getting a new truck at another dealer for 5k down.

Terrible dealership. I made a credit card deposit for a truck to be transfered and cancelled the sale. Two weeks later the deposit has not been returned after multiple calls to sales associate (René Ramos) and multiple people at dealership. Terrible customer service! When they try to sell you something everyone says yes to everything. If it falls through, zero respect!

Sold me a car under the 'Ford Blue Certified 136 points' program that required over $1,000 in repairs only one month after purchase. Very unprofessional experience; I tried to contact them several times with no response. They claimed the car was fully inspected, but it was sold with oil leaks and brake issues—I had to replace the entire caliper and actuator. Once the sale is done, they stop answering the phone. I do not recommend this dealership.

I had a good experience with the no-haggle pricing at Mullinax Ford of West Palm Beach, since it removed a lot of the stress from the car-buying process. Unfortunately, the finance portion of my purchase was horrible. During financing, Alfonso added a surface care and dent package to the deal and told me multiple times that it came with the car at no charge. I specifically asked several times to confirm it was free, and he assured me it was. Later, I discovered it was actually added to my purchase price for $1,399. Even though the package was eventually refunded, it ... Read More

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Google - Mar 24, 2026

I had a good experience with the no-haggle pricing at Mullinax Ford of West Palm Beach, since it removed a lot of the stress from the car-buying process. Unfortunately, the finance portion of my purchase was horrible. During financing, Alfonso added a surface care and dent package to the deal and told me multiple times that it came with the car at no charge. I specifically asked several times to confirm it was free, and he assured me it was. Later, I discovered it was actually added to my purchase price for $1,399. Even though the package was eventually refunded, it still affected my monthly payments by $35+ a month. This issue took over a month to be refunded. Communication was also poor. My plates were supposed to be mailed to me, but they were completely forgotten. After leaving two text messages with no response, I had to contact someone else in sales and finances to get help. That’s when they next day shipped the plates out to me. It took over 45 days for my license plates to be mailed out, even though the temporary paper plate expires 28 days after purchase. The sales process was fine, but the finance experience and follow-through after the sale were disappointing. I hope the dealership improves communication and transparency, especially when it comes to optional add-ons and post-sale paperwork.

Bought a 2024 Jeep Wagoneer from Mullinax Ford of West Palm Beach (North Palm Beach area) and was never told it only came with one key fob. Not a word during test drive, negotiations, or signing paperwork. Only after I closed the deal and paid did they mention it—casually, like it was no issue. Only One Key – No Disclosure Until After Closing For a premium SUV with expensive smart keys, this should’ve been disclosed upfront. Feels deceptive and inconvenient; replacing it costs hundreds. Their “buyer beware” attitude is unacceptable. Ask for the exact number of keys in writing on ... Read More

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Google - Mar 23, 2026

Bought a 2024 Jeep Wagoneer from Mullinax Ford of West Palm Beach (North Palm Beach area) and was never told it only came with one key fob. Not a word during test drive, negotiations, or signing paperwork. Only after I closed the deal and paid did they mention it—casually, like it was no issue. Only One Key – No Disclosure Until After Closing For a premium SUV with expensive smart keys, this should’ve been disclosed upfront. Feels deceptive and inconvenient; replacing it costs hundreds. Their “buyer beware” attitude is unacceptable. Ask for the exact number of keys in writing on the contract before signing. Avoid if you want transparency.

Worst dealer ship I did the application and they sold the car underneath me and ran my credit never told me the car was gone (Alex) on top of that I called for the pass two days

First of all. I called in January 2026 to schedule 40,000 service inspection from a prompt from Ford. When the noticed I paid for some of those services (ie fuel line injection etc) during my oil change Sept 2025. I asked Josh to put a quote together for what ever was outstanding for the 40000. Noting I would also like a separate quote for 4 new tires. He said he would email them to me. I never received them. After I planned to call again. But before I could we had the cold spell. I was going to call when I got to work on ... Read More

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Google - Feb 20, 2026

First of all. I called in January 2026 to schedule 40,000 service inspection from a prompt from Ford. When the noticed I paid for some of those services (ie fuel line injection etc) during my oil change Sept 2025. I asked Josh to put a quote together for what ever was outstanding for the 40000. Noting I would also like a separate quote for 4 new tires. He said he would email them to me. I never received them. After I planned to call again. But before I could we had the cold spell. I was going to call when I got to work on Mon Feb 2. But I only made it 2 doors down my street when I got a flat tire. Unfortunately there are no spares. My car insurance sent a tow who could not get it to hold air, so my car was towed to the closest place to my home in Jupiter where I had 4 NEW tires put on. I then scheduled oil change for Monday Frb 16thth and they kindly picked my car up and delivered it back. I gave the driver a hand written note of what I wanted and DIDNT want done. I specifically advised if my new tires and told them NOT to touch them at all. NO rotation nothing! When I first started my car, they didn't return my console screen back to where it was. Then I looked at the tire pressure and they were OVER INFLATED at 45#. That put me in danger. When I looked at the mechanic report it was obvious they inspected them anyway. And they underrated my BRAND new tread and noted my tires were 5 years old. Not only that the all of the hub caps are scuffed. I only had 1 scuffed. I had to the tire place to have the pressure corrected for my safety. I have before pictures as well. Now I am getting carfax report degrading my car with OLD tires. That is incorrect and it better be corrected. Not only were there scuffed marks on the hub caps, one has distinct chalk markings. I am sorry that I gave you the opportunity to quote me new tires but your end failed me to get new tires elsewhere because I wound up with a flat. That is not how good customers should be treated.

Dealer was Bobbie Delahunty. Everything they said they would offer was the exact opposite of what it was on paper. They misrepresented the financing options and tried to change their offer after I had signed off on a credit pull. They offered 0% but then came back and suddenly said it couldn't be offered on the 2026 cars, only the 2025 cars. That's fair, but you tell me that before you pull my credit. It took over a month to get my deposit back and only after I suggested filing suit against them. I suspect the financing guys had more of ... Read More

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DealerRater - Jan 27, 2026

Dealer was Bobbie Delahunty. Everything they said they would offer was the exact opposite of what it was on paper. They misrepresented the financing options and tried to change their offer after I had signed off on a credit pull. They offered 0% but then came back and suddenly said it couldn't be offered on the 2026 cars, only the 2025 cars. That's fair, but you tell me that before you pull my credit. It took over a month to get my deposit back and only after I suggested filing suit against them. I suspect the financing guys had more of an impact on the poor service than Bobbie. This place is supposed to be easier to deal with than the other dealerships because they don't include, "junk fees" but I would rather deal with the headache of junk fees at a regular dealership than try to deal with the games that Mullinax plays.

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As far as the sales people they were very easy to work with on the other hand after taking the vehicle home Upon a cold start heard that infamous cam phaser rattle. I don’t understand how this truck passed the 139 point inspection . I have made an appointment with a ford dealer near me to have it diagnosed to have it fixed and hopefully the ford blue advantage warranty will cover the repair. Needless to say I will be without this truck only after having it for a couple of weeks.

Lack of communication between 1st sales rep When I was told a date that rep was going to be in to negotiate sale come to find it was already sold,meanwhile on my end was consistent with updates and always answered with no positive reinforcement. Through frustration and need of truck I chose a new rep she was efficient and motivated to give me immediate results on vehicle selection. Sadly though it's a two person system where rep should know all the ins and outs doesn't and has to have communication between two party's . Worst off I ... Read More

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Google - Jan 7, 2026

Lack of communication between 1st sales rep When I was told a date that rep was going to be in to negotiate sale come to find it was already sold,meanwhile on my end was consistent with updates and always answered with no positive reinforcement. Through frustration and need of truck I chose a new rep she was efficient and motivated to give me immediate results on vehicle selection. Sadly though it's a two person system where rep should know all the ins and outs doesn't and has to have communication between two party's . Worst off I arrived with them well aware I would be buying a vehicle out right. The truck was not ready but felt rushed the whole time and literally told well let's get that check signed before even seeing vehicle .non the less under the blue advantage gold certified clearly states sales associate should not only know every detail of marked and inspected parts and mechanisms, but never went through everything thoroughly. Was told fuel tank would be full it was 6 gallons shy, my oil supposedly after inspection was just changed I checked my self was clearly dark and states on heads up display that it's 45% left . Worst off to revert back to getting passes to a manager to ask him about some recall clarification and extended warranty. I was puntioal in stating i understood the bumper to bumper extended warranty and only really wanted written details to read but was continuously talk talked over and only concern was trying to hustle a rebate deal instead of giving adequate time to read over material that was never handed to me. All in all the floor team and management team need better communication and transparency of what was discussed between customer and sales, I feel aside from finance department all sales heads and managers should be able to answer any questions needed and not be tossed around and rushed and bombarded with up sale hustles .

Sales Team was TERRIBLE!!! It seems like not one person there wants to actually sell a car. Follow up by sales team was horrible. Numbers given by me about income were clear, then at finance I need to prove income that was double what I had told them. Then the interest rate changed. Was EXTREMELY angry as time was wasted, credit checked and credit had already been checked by Ford and pre approved but had to do another app. The entire sales experience was horrendous. The ONLY saving grace was the sales manager who sympathized, but also did his best ... Read More

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Google - Dec 31, 2025

Sales Team was TERRIBLE!!! It seems like not one person there wants to actually sell a car. Follow up by sales team was horrible. Numbers given by me about income were clear, then at finance I need to prove income that was double what I had told them. Then the interest rate changed. Was EXTREMELY angry as time was wasted, credit checked and credit had already been checked by Ford and pre approved but had to do another app. The entire sales experience was horrendous. The ONLY saving grace was the sales manager who sympathized, but also did his best to make everything right which did push the purchase through. Sales = HORRIBLE and likely will NEVER return to Mullinax, Finance was a good guy but with a sales team like that he may as well move on....

Josh the service manager was not to friendly. Tried telling him what was wrong with our truck. He said "I don't need you to tell me. My mechanic will find the problem". Meanwhile I was bringing the truck in for the second time for the same problem. Even if I was frustrated you have this type of job (service) with customer service. You should know how to handle things like this. Especially as the manager.

I had an outstanding experience at Mullinax Ford of West Palm Beach while helping my daughter buy her first car. Anyone who lives in South Florida knows how tough it is to find a reasonably priced used car — the markups are insane and most dealers list cars way above Kelly Blue Book. After checking with about 15 dealerships and barely getting a straight answer (only one even sent me an “out the door” price, and that took days), I found Mullinax Ford late one night while searching for dealerships with no fees. Right away, their pricing caught my eye because it ... Read More

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DealerRater - Dec 7, 2025

I had an outstanding experience at Mullinax Ford of West Palm Beach while helping my daughter buy her first car. Anyone who lives in South Florida knows how tough it is to find a reasonably priced used car — the markups are insane and most dealers list cars way above Kelly Blue Book. After checking with about 15 dealerships and barely getting a straight answer (only one even sent me an “out the door” price, and that took days), I found Mullinax Ford late one night while searching for dealerships with no fees. Right away, their pricing caught my eye because it was actually fair — right in line with Kelly Blue Book. No games. No surprises. And when my daughter reached out, our salesperson, Dave McKenzie, responded immediately and was the first person in this whole process who seemed genuinely transparent. From the moment we arrived, Dave made the experience relaxed and low pressure. My daughter wanted her name on the paperwork since this was her first car, and the team immediately recognized that. In fact, they pretty much pushed me off to the sidelines (in a good way!) so she could have the full experience and feel confident doing it on her own. As a dad, that meant a lot. Charlie Munoz in finance was great as well — knowledgeable and friendly. My only small suggestion for him would be to remember that some of us come in cautious because of past experiences with other dealerships. Once I realized Mullinax really wasn’t going to slip in any hidden fees or shady add-ons, I honestly wished I had asked more questions. But even so, the financing was straightforward, fair, and far better than anything we’d been offered elsewhere. And then, to top it all off, while we were doing paperwork, a gentleman started chatting with us about the car my daughter picked. We talked for a good 10 minutes — about cars, weddings, life — before I realized he was Scott Nicolas, a partner in the Mullinax Ford Group (and a former NFL player!). There was no ego, no sales pitch — just a warm, genuine conversation that felt like chatting with an old friend. It made the experience even more memorable for my daughter. In a market full of overpriced cars and high-pressure tactics, Mullinax Ford was a breath of fresh air. Fair prices, no hidden fees, honest people, and a team that truly cares about making the experience a good one — especially for a first-time buyer. Highly recommend this dealership, and huge thanks to Dave, Charlie, and Scott for making the whole thing something my daughter will never forget.

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I am writing as a long-time, loyal Mullinax customer who has purchased six trucks from your dealership over the last 5 years. Until now, I trusted Mullinax Ford to treat me fairly. The recent experience with your service department has left me feeling completely betrayed and questioning that trust. On October 20, 2025, I brought in my 2022 Ford F-150 because of a single, intermittent warning: “Low Turbo Pressure.” There were no other codes and no serious drivability issues. When the code was cleared, the truck drove normally. That alone should have indicated that the turbos were functioning at least part of the time ... Read More

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Google - Dec 3, 2025

I am writing as a long-time, loyal Mullinax customer who has purchased six trucks from your dealership over the last 5 years. Until now, I trusted Mullinax Ford to treat me fairly. The recent experience with your service department has left me feeling completely betrayed and questioning that trust. On October 20, 2025, I brought in my 2022 Ford F-150 because of a single, intermittent warning: “Low Turbo Pressure.” There were no other codes and no serious drivability issues. When the code was cleared, the truck drove normally. That alone should have indicated that the turbos were functioning at least part of the time and that the problem was intermittent, not a total failure. Despite that, I was given a written estimate totaling $7,387.71. That estimate included: Two separate “Turbocharger – Replace” line items, each at a line total of $4,478.83 (labor plus parts) An “inter cooler assembly – Replace” line item at $2,392.86 Plus shop charges and tax, for a final total of $7,387.71 In other words, Mullinax proposed replacing both turbos and the entire intercooler assembly due to an intermittent “Low Turbo Pressure” code, even though the truck otherwise drove fine. Given the magnitude of that estimate, I sought a second opinion from a small local mechanic. He took the time to look at the live data and other readings and concluded that the turbos and intercooler were functioning properly. The actual problem was the turbo wastegate. He replaced only the wastegate, correctly diagnosing and repairing the issue for a total of $390 out the door. The truck has now been driven for over a month, under normal work use, with zero codes and zero further problems. That means the $7,387.71 estimate I received from Mullinax was not just “cautious” or “erring on the safe side” — it was flat-out wrong. From where I sit, it looks predatory: Condemning thousands of dollars in parts that did not need to be replaced Proposing a repair bill nearly 19 times the actual, correct repair cost Doing this to a customer who has repeatedly trusted you with major vehicle purchases and maintenance I am not a mechanic, but I know enough to recognize when a diagnosis is wildly out of proportion to the symptom. This was not a minor oversight. It feels like I was being set up to pay for an unnecessary $7,000+ job. For my company, $7,000 would hurt but not destroy us. But I cannot stop thinking about how many people living paycheck to paycheck would be financially devastated by a repair bill like this — especially when the real repair was a $390 wastegate replacement. From a dealership that advertises honesty and “no games,” this is unacceptable. As a business, you need to do better. As a group of human beings dealing with other human beings, you really need to do better.

Dealer refusing to perform temporary repairs as per recall instructions . Bad business !!!

I see they have good reviews on car sales but do not use the service department here. Quoted $680 for four tire sensors which cost $40/each. Also charged too much for repair they completed. Never go here and get everything in writing first!!

The sales kid was great, made it easy. But after coming home and reading over the paperwork I realized the Finance department lied. I learned a valuable lesson. I will never buy from them again.

Horrible experience trying to get several small things fixed on my car . No communication from anyone. When you call you get sent to voicemail. Nobody responds when they say they will call back. You have to chase them down. I took a full maintenance package out on my car and now it’s going to cost $375.00 to replace felt on a wheel well that one person said just needed clips the other now says needs replacement. Mind you I just purchased the vehicle 1 year ago. Horrible horrible experience

Suck at communicating. Particularly Peyton. Dropped my car off for 4 recalls, never gave me a status update until the final day which was 4 days later. But they rotated my tires & detailed my car for free. I had to rent a car for 3 days to get to work because no one would give me an update on my car

Too bad I can’t give zero star reviews. It’s incredibly disappointing and I don’t know what happened. I bought a used explorer several years ago. Never had a problem with it so when it was time to purchase another one, I returned. I was clearly sold a lemon with a gold warranty that no one is taken care of. Just over two weeks after purchasing a 2022 Platinum with 25k miles it had to have a new alternator. They told me that would fix it. Five months later both batteries were dead. Those had to be replaced, and “... Read More

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Google - Oct 29, 2025

Too bad I can’t give zero star reviews. It’s incredibly disappointing and I don’t know what happened. I bought a used explorer several years ago. Never had a problem with it so when it was time to purchase another one, I returned. I was clearly sold a lemon with a gold warranty that no one is taken care of. Just over two weeks after purchasing a 2022 Platinum with 25k miles it had to have a new alternator. They told me that would fix it. Five months later both batteries were dead. Those had to be replaced, and “there will be more problems..” That wasn’t the case. Got an alert today that the batteries were dead and now my car won’t start. I brought it in three weeks ago, when the automatic headlights turned off while I was driving at night on 95. They said nothing was wrong and they couldn’t replicate it. Gee, II wonder could it possibly be because it was DAYLIGHT??? I have been dismissed and ignored, and I cannot wait to get out of this vehicle and never deal with them again

Sale person were okay and price are fair but apparently they don't make enough money, they have the finance person tried to rip me off. He insisted on a higher rate when I know that I was qualified for a better rate. I insisted and he relented and sure enough, I saved closed to 1k on the life of the loan.

Nice place , Salesman was awesome, clean car, finance was stress free and very informative, we will definitely recommend them in the future!

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If you want great customer service, avoid this service shop. I had an appointment at 10am for a simple sensor replacement. They had my car there all day, with zero communication until I called to find out what was going on. At 4pm they were just then looking at my car. No apology or acknowledgment of the lack of communication or amount of time it took. I was also told they'd valet my car back to me when I dropped it off, that didn't happen. Very unimpressed with the customer service. Appointments serve no purpose here.