Welcome to Mullinax Ford of West Palm Beach

I would strongly caution anyone considering buying a vehicle from Mullinax Ford of West Palm Beach based on my experience. Last Wednesday, I found a truck I wanted to purchase and paid Mullinax a $500 deposit specifically to hold the vehicle. That same day, I moved forward with financing and authorized them to perform a hard inquiry on my credit. This was not a casual inquiry or me asking them to hold a truck while I thought about it. I was buying the truck. I spoke with the dealership multiple times Wednesday, Thursday, and Friday. My salesperson, Davis, told me he had set the keys aside, and I also spoke with Charles in Finance. We had everything arranged for me to come to West Palm Beach and complete the purchase in person on Sunday. Early Sunday morning, around 2:00 AM, I messaged them letting them know I was leaving and would be there before 1:00 PM. I then drove approximately 2 hours and 45 minutes toward the dealership. About 20 minutes before I arrived, I received a call from a sales manager who did not give me his name informing me that they had sold the truck to someone else on Saturday. His explanation was essentially that he did not know why it happened and that all he could do was refund my $500 deposit. That is completely unacceptable. Mullinax accepted my money to hold this vehicle. They ran my credit. Their salesperson told me the keys were set aside. Their finance department worked with me to arrange the purchase. I stayed in communication with them for several days, and they knew I was making a nearly three-hour drive to complete the transaction. Despite all of that, they sold the truck to someone else the day before my scheduled pickup and apparently did not even realize or bother to tell me until I was almost at the dealership. A refund of my own $500 does not undo the unnecessary hard inquiry on my credit, the time I spent arranging financing, or the nearly three-hour drive I made based on their representations that the truck was being held for me. Mistakes happen, but accepting a deposit to hold a vehicle and then selling that vehicle to somebody else is not a minor mistake. It defeats the entire purpose of taking a deposit in the first place. If you are considering purchasing from Mullinax Ford of West Palm Beach, I would be extremely cautious about relying on a deposit, a verbal commitment, or even being told that the keys have been set aside. Based on my experience, none of those things guaranteed that the vehicle would actually be there when I arrived to buy it. One of the most frustrating dealership experiences I have ever had.

We had an amazing experience at Mullinax Ford in West Palm Beach! Rene made the entire process seamless, quick, and painless from start to finish. We handled a lot over the phone ahead of time, and even with a trade-in and a few things to work through, he was able to make everything come together for us. We were only at the dealership for about 2½ hours, which was such a refreshing car-buying experience. Frank in finance was also amazing and made the final part of the process just as easy. We absolutely love our new Bronco Sport, feel like we got a great deal, and couldn’t be happier with how everything turned out. We’re so thankful to Rene and Frank and would highly recommend them to anyone looking for a new vehicle. We will definitely be back as repeat customers!

Very nice and accommodating

Mullinax Ford has a great business model, no haggling. You know what you're paying out the door. The competition will draw you with prices $1, 000s less until you arrive then hit you with fees and other pushy offers you don't need . No one enjoys haggling. If you're buying a Ford or any other of there large selection of used cars, give Mullinax an opportunity to earn your business. You won't be disappointed. The sales and service team was exceptional. Whole process was done in 40 minutes.

This dealer ship from top to bottom was awesome to me they delivered nothing but quality on all levels from service to the sale of my 2019 ford 6.7 superduty. They made it seamless and really simple to get in and out and didn’t advertise anything but exactly what was there. Thank you to the whole mullinax service and sales team you Definitely will have my business in the future.

Flawless vehicle purchasing process! Javier was my salesman and he took great care of of me.

E.J is always a pleasure to do business with ! This is my second vehicle I purchased from E.J in a month ! And I will be back for more ! Thank you for the kind and professional service E.J!

Shout to Daivis from the sales team! My wife and I were very satisfied with the experience. We would highly recommend Mullinax for WPB to friends and family! Thank you!

Mullinax is a great dealership, my experience was great. My salesman Rene Ramos was honest, polite and very helpful with making my experience smooth. One of my best car purchases by far

Great dealer. Great price. Friendly representative name Enrique Galliani

Purchased a low mileage Ford Blue Certified 2025 Ford Explorer Platinum. Dale Lopez and the team at Mullinax Ford are great people! It’s a pleasure doing business with them. Jim Miller, Grand Rapids, MI

Had an amazing experience!! Rene was great the whole staff was super helpful 🤍

We had the very best experience with Jose Pablo and the entire staff. This started off being easiest deal ever. Unfortunately my wife fell on the steps resulting in two facture on her right ankle which was no fault of the dealership. We love the new Explorer and look forward to doing more business with Mullinax.

I had a good experience at multinational, my sales rep was attentive to my requests.